Everything you might be wondering.
Can't find it here? Tap the chat bubble to ask Maddie, our virtual assistant, or call or text 980-350-7700.
General
Do you offer tours?
Yes! Drop in Monday to Saturday between 10:00 AM and 3:00 PM. No appointment needed. Please leave your dog at home for the tour.
What are your hours?
The front desk is open Monday to Friday 7 AM to 7 PM and Saturday 8 AM to 5 PM. Sunday is pickup and drop-off only, 9 AM to 12 PM and 4 to 6 PM. Grooming runs Tuesday to Saturday, 8 AM to 4 PM, by appointment. Staff are on site 24/7 whenever dogs are boarding.
Are you open on holidays?
We're closed to the public on Thanksgiving, Christmas Day and New Year's Day, so there's no drop-off or pickup those days. Boarded dogs are still cared for and walked as usual.
Which areas do you serve?
Northville, Novi, Plymouth, Livonia, Farmington Hills, South Lyon and Canton. Our pet taxi covers anywhere within 10 miles for $25 each way.
Do you offer training?
Not currently. We happily refer families to Mitten Dog Training in Novi.
Do you have a referral program?
Yes. When a friend you refer completes their first stay, you each get a $25 credit.
Boarding
Can I see my dog while they're boarding?
Yes. Deluxe Suite and Luxury Cabin guests get free webcam access, and every boarding dog gets a daily photo report card by text.
Do you take last-minute boarding?
Often, yes, during off-peak weeks, as long as vaccine records are on file and your dog has completed an evaluation. Holiday weeks usually fill 3 to 4 weeks ahead.
Can my two dogs stay together?
Absolutely, and the second dog sharing the same suite is 40% off.
Do you board cats?
Yes. Cats stay in a separate, quiet cat room with condos for $34 per night.
Can my dog get groomed while boarding?
Yes! Book grooming for the last day of the stay so they come home fresh. Stays of 5 nights or more include a free exit bath.
When is check-out?
Check out by 12:00 PM to avoid a daycare day charge. Late pickup after closing is $25 per 15 minutes.
Are there peak-season rates?
A $10 per night surcharge applies during Thanksgiving week, December 20 to January 2, Memorial Day weekend, July 4th week and Labor Day weekend.
Daycare
How are dogs grouped in daycare?
By size, play style and energy level. We have a small-dog room, a big-dog yard and a senior lounge.
Is there an evaluation?
Yes. A free temperament evaluation of about 2 hours is required before the first daycare day or group-play boarding stay. Evaluations are Monday to Thursday mornings at 8:00 or 10:00 AM.
Can my puppy come to daycare?
Puppies are welcome from 16 weeks of age, once fully vaccinated.
Does my dog need to be spayed or neutered?
Dogs over 7 months must be spayed or neutered for daycare and group play. Intact dogs can still board with private play.
Do you have outdoor space?
Yes: a half-acre fenced turf yard, a splash pad in summer, and covered indoor play rooms for bad weather.
Grooming
How is grooming priced?
By size: small under 25 lb, medium 25 to 50 lb, large 50 to 90 lb, and extra large over 90 lb. A bath and brush is $45 to $85, and a full groom is $75 to $140.
Do you groom doodles?
We love doodles! Doodles and heavily matted coats are an additional $20 to $40, quoted at drop-off after we see the coat.
Do I need an appointment for a nail trim?
No. Nail trims ($18) are walk-in during grooming hours, Tuesday to Saturday, 8 AM to 4 PM.
Health & vaccines
Which vaccines are required?
Dogs: rabies, DHPP (distemper/parvo) and Bordetella within the last 12 months. Canine influenza is strongly recommended. Cats: rabies and FVRCP. Email records to hello@northvillepetlodge.com or have your vet send them.
What if my dog gets sick while staying with you?
We call you right away, then your vet. Emergencies go to Blue Pearl Pet Hospital in Southfield. Owners are responsible for vet costs.
What if you find fleas or ticks at check-in?
A $15 flea bath is required before your dog can come inside.
Do you accept dogs with behavior concerns?
We assess every dog case by case. Some dogs may not be a fit for group play, but can often still board with private play.
Policies
Do you require a deposit?
Boarding reservations require a one-night deposit. Holiday reservations require a 50% deposit.
What is your cancellation policy?
Full refund with 48 hours notice. Holiday stays require 7 days notice. Grooming no-shows or cancellations under 24 hours are charged 50%.
Should I bring food?
Yes, please bring your dog's own food in labeled portions. House food (Purina Pro Plan) is available for $4 per day.
What can I bring from home?
One bed or blanket and one toy per dog. Please, no rawhide.
How do I pay?
We accept cards, Apple Pay and cash. The balance is due at pickup.
Ask Maddie anything.
Maddie answers from the same information on this page. For anything else, call or text 980-350-7700 and our team will help.